Movadis AG

When you hear the word "service", like most people, you probably think of service jobs or companies in the service sector, where customers are provided with services, as opposed to other activities and industries that are not perceived as services.

Everyone who has ever traveled as an airline passenger knows them: the safety instructions. These instructions also explain the correct use of the oxygen masks. Read on to learn what we can learn from them for life in general.

The corona crisis is omnipresent. We are all currently facing significant challenges, both professionally and privately. Leaders, in particular, are under increasing pressure these days. The workload is growing, the ability to plan is decreasing towards zero, and now, more than ever, quick and…

Would you have known? The real reason why there is a cabin crew on board an aircraft is for the safety of the passengers. Although service is in the foreground in the perception of most passengers, the crew has the far more important task of detecting technical as well as interpersonal problems at…

“Leadership is the art of getting someone else to do something you want because he or she wants to do it.” Although this Dwight Eisenhower quote dates back to the middle of the last century, it could hardly be more contemporary. This is why I included it as a core element when I held my held keynote…

To me, Swissair’s grounding almost 20 years ago is a marvelous example of how life is working. For more than seven years, I really was in the right place at Swissair and had finally found what was the right field of work for me at the time. I had discovered my garden which allowed me to blossom. I…

Imagine the following situation: You are sitting in your parked car. The transmission is in neutral. And yet you keep stepping on the gas pedal, causing the car to make a lot of noise. While the roar pervades the neighborhood, you are not getting anywhere. You are still stopped, just making a lot of…

Do you remember the previous blog about this topic? In that one, I showed you how habits are formed. Read in this article about the successful formation of new habits and why they are taking us further than our willpower.

Have you ever heard of “basal ganglia”? Composed of several nuclei, they form an important part of our brain. Among other things, they are responsible for patterns and routine activities that do not require a lot of mental attention. Better known as: habits.

When it comes to communication, we tend to think of speaking. We envision the active exchange of information, of knowledge transfer that occurs via language. We rarely think of listening as an active part of interaction. But, in fact, it is listening that plays a major role in the quality of…