The situation is quite similar in companies: The workforce usually consists of a colourful diversity of people, who differ to a greater or lesser extent in age, gender, education, culture and world view. Those who are attached to their workplace can hardly avoid confrontations with their colleagues. However, conflicts in daily interaction not only burden the working atmosphere, but ultimately also affect the productivity of all those involved. Such frictional losses destroy vast sums of money every year.

After all, how much more effective would it be if both employees and managers were able to reduce the number of unresolved or even escalated conflicts through more personal and interpersonal competence? If conflicts would not escalate in the first place through considered and careful communication or better cooperation?

Appreciation and respect

More humanity in leadership - but also in everyday life - could achieve so much. It is not about squeezing even more performance out of employees or manipulating their environment. It is also not about a cuddling approach where everyone is to be handled with kid gloves. We are talking about a basic human attitude that is characterized by appreciation and mutual respect. It is about a basic attitude that is expressed in the small and large things in daily interaction, which is supported and lived by every manager and every single team member, and which also binds the staff emotionally to the company by creating sustainable relationships.

A corporate culture shaped in this way means that everyone can concentrate on their actual task. Satisfied and committed employees can focus on internal and external customers and become a competitive advantage through their courteous and relationship-preserving behaviour towards these and other business partners.

You see: Humanity is by far not only a "nice to have", but ultimately increases productivity and thus economic success.