You have a choice

Everyone encounters annoying, challenging, or even stressful situations in the course of his or her life. ➡️ Read how you can deal with such situations!

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Communication = Synchronization

Wherever people are interacting with each other, communication is the link. It is the instrument that builds bridges, that connects, but it is also the one that can cause separation. The quality of communication plays an essential role in building, shaping, and maintaining relationships, especially…

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Brain-friendly feedback

The benefits of feedback are undisputed. Apart from the fact that we can only develop further through self-reflection up to a certain extent – specifically, to the point where we reach our blind spots – feedback also has a direct impact on the working climate, on employee engagement, on the…

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Intention and effect

In my work I am frequently encountering persons, especially leaders at different levels, who are operating “on autopilot” most of the time – not acting with deliberate intention and awareness of their impact on others. This blog will show you how you can be acting more consciously and intentional…

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The 5 gaps on the way to customer satisfaction

We all keep experiencing it time after time when we as customers come into contact with service providers: misunderstandings, misjudgments, and the individual behavior of the people providing the service lead to deviations between our expectations and what we are actually experiencing. The following…

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It’s not you who needs to feel good, it’s the customer

Emotions have a significant influence on our decision-making behavior. The vast majority of moment to moment decisions are made unconsciously and on the basis of emotions. Rationally, they are only justified afterwards, meaning that wherever we want to influence decisions, we need to pay attention…

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Implementing intentions successfully and sustainably

You may find it important to reduce your amount of racing through day after day in “autopilot mode.” You would much rather have a lifestyle that allows you to reconsider things from time to time and then act consciously. For this purpose, I am presenting to you a learning process that in its classic…

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How to achieve more quality in your conversations

Whether in a conversation with the boss, in an exchange with colleagues, at a presentation or in negotiations – the question of whether communication is successful or not is not only a matter of the right techniques or methods. Particularly in areas where influence is to be exerted, techniques and…

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How does “good communication” work?

Communication is indispensable if you want to get in touch with people and interact with them. We want to use it to find access to another person. But how exactly does good communication work? Apart from language, what are other essential means of communication to create real togetherness?

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What is it that makes you unique?

What does it take to come into authentic contact with other people? First of all, the knowledge of one’s own sweet ways. In order to find out, it is worth going inside yourself and concentrating entirely on yourself. Can you spare three minutes right now?

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